Account Manager

Description:

At CRM Strategy, we’re on a mission to become Australia’s premier, independent CRM/CX consultants, using best in class technology solutions to solve complex business challenges.

To support strong recent growth, we have a newly created role for a pro-active and motivated customer focused individual to join the CRM Strategy team as an Account Manager/Sales Associate.

As an Account Manager/Sales Associate, you will play an integral role in delivering high-level engagement to our existing clients across a combination of opportunity management, relationship management and project/initiative development activities, both independently and in conjunction with the management team.

Responsibilities:

• Undertake account management activities for a defined group of clients
• Building & maintaining collaborative & positive working relationships
• Document client business objectives and requirements across agreed timeframes & provide proactive ideas/concepts to assist in achieving these
• Work with technical staff to analyse, design & propose solutions to meet understood needs & timeframes
• Provide commercial offers for review & acceptance
• Work with the delivery team to schedule delivery activities in conjunction with client availability
• Monitor and oversee project work plans, ensuring customer experience remains positive, risks & issues are identified and escalated as required
• Achieve or exceed agreed revenue & activity targets
• Ensure all activity is captured in our CRM to support collaboration and reporting
• Undertake certification in the core technologies we utilise to establish familiarity and credibility with clients

To be successful in this role you will need to demonstrate prior success in similar or related positions, either selling or supporting sales teams in complex client engagements with multiple stakeholders.

With a passion for CRM or sales & marketing automation technologies, you will display a commitment to delivering results and can demonstrate superior planning, communication skills and attention to detail.

You exhibit a clear client-centric approach, and an ability to leverage your strong internal & external stakeholder relationships and problem-solving skills to deliver superior value to clients.