Advisor

Description:

As an Advisor, Digital Products at Service NSW Digital, you will be working closely with a Senior Product Manager in a balanced team with Engineers, Designers.

You will help the team build data-driven and hypothesis-led customer experiences, which deliver against our business goals.

You will work with a Senior Product Manager to iterate your way to fulfil customer needs and provide value to them. Working across the whole product lifecycle, you will be found needs-assessing, canvas-filling, story-mapping, stakeholder-managing and test-and-learning.

• Work to iteratively meet the needs of all of our customers and provide value across the whole product lifecycle
• Balance Service NSW and government goals, customer needs and technical feasibility to help design and ship products
• Support others defining the product vision and strategy for your team’s product
• Support others conducting customer research and synthesize insights into actionable next steps
• Analyse data, outline success metrics and measure success across products
• Work with others to create and continuously prioritise a roadmap and backlog incl. user story writing
• Facilitate effective communication and decision-making even with imperfect information
• Work to proactively unify customers’ experience across the product offering by engaging with other product teams