Aps6 Learning & Development Officer

Description:

Talent International is currently recruiting for an APS6 level Learning & Development Officer to work in the National Contact Centre for one of our Federal Government client's based in either Melbourne, Dandenong, or Geelong. The position is a 12-month contract initially with the possibility of extension and is paying an hourly rate of $58.50 + Super.
 

• Assisting in the preparation of branch resources including training resources.
• Building the capacity and capability of the NCC, Agency staff, Partners and delegates including delivering training and workshops about NCC processes.
• Supporting the identification of program issues and risks, and opportunities for continuous improvement.
• Identifying, documenting and escalating local NCC issues and risks to support continuous improvement of NCC processes.
• Monitoring and reporting on progress of projects, learning design and facilitation.
• Working with NCC third party providers and key stakeholders to achieve outcomes and ensure consistent services across all NCC channels.
• Previous experience in a similar role
• A positive attitude towards disability
• Experience working within disability sector will be highly regarded
• Excellent Written and oral communication skills
• Independent worker with strong decision making
• Experience in a contact centre environment highly desirable