Assistant Insurance Broker

Description:

The purpose of this role is to provide administrative sales support to internal and external customers while maintaining exceptional service to all of our clients and customers. This role will:
 

• Receive inbound and making outbound calls and managing email correspondence with customers, clients and brokers
• Attend to queries from clients, insurers and internal stakeholders in a timely manner, with a high level of accuracy
• Ensure all calls are logged and responses are followed up with appropriate person
• Follow up documentation from clients and insurers on a daily basis
• Assist with ad hoc administrative duties as assigned
• Reconcile invoices as required, ensuring correct invoicing procedures are maintained
   

This is a great opportunity and to be considered, we are seeking a min of 2 years’ experience in a customer service or call centre role, ideally with exposure to the Insurance or Financial Services industry plus:
 

• Strong computer skills including a working knowledge of Microsoft Office suite
• Excellent organisational skills and ability to manage competing priorities
• Strong written and verbal communication skills and ability to manage relationships effectively
• Tier 1 qualification in insurance broking or willingness to complete
• Good problem solving skills in order to respond to client enquiries
• Positive attitude, with a desire to work collaboratively in a small team environment
• Ability and adaptability to work in high volume, high paced environment