Business Support Officer

Description:

About the role
This position plays a key role by engaging with traders, developing communications materials, facilitating business support programs and events and leading the ‘Business Concierge’ function of Council.

Other responsibilities include:

• Enhancing processes for business support and responding to business-related enquiries.
• Overseeing the implementation of Special Rate Schemes for activity centers.
• Communicate, liaise, and maintain a team relationship with other departments to ensure Council and community expectations are being met and issues resolved in a professional and expedient manner.
• Attending external and internal stakeholder meetings, report and follow up on agreed actions and outcomes.
• Collect and report on data from Business Concierge enquiries and programs to inform future service delivery.