Claims Service Consultant

Description:

At Allianz Australia, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

You'll be responsible for
 

• Managing a National based portfolio of claims and handling high volume inbound/outbound calls
• Providing excellent customer service to our customers in a timely manner
• Maintaining positive working relationships with external and internal stakeholders, and providing the best possible outcomes for our customers
• Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues
   

About You
 

• High level of Customer service experience, ideally within a claims environment
• Insurance knowledge/background would be highly desirable
• Ability to multi-task and work in a fast-paced environment
• Excellent communication skills (both written and verbal)
• Confidence to learn, access and use different systems and software
• Strong attention to detail
• A team player attitude, with a focus on supporting and respecting others