Claims System Specialist

Description:

An exciting opportunity has become available for a Claims System Specialist within our Short Tail Technical Team. The successful candidate will be joining a team who work with our operational claims teams to ensure the claims systems support their activities, processes and customer needs. We place a strong focus on ensuring we continuously deliver solutions by understanding the needs of our business, our users and customers.

Your new role

 

• Provide support and guidance to users across all Claims systems including integrated back end systems
• Create, manage and execute system testing including UAT, PVT and Regression.
• Manage our Enquiry Inbox by responding to a wide range of requests from the business and/or IT
• Review and reconcile Inbound / Outbound Document Management and Automation system issues
• Initiate and/or participate in workshops to gather requirements to be documented and identify an optimal solution with the Product/Business owner and our development teams
• Raise and manage system issues and liaise with user and IT to drive resolutions
• Identify and implement process improvements and assist in the development and implementation of assigned projects

We are looking for a solution focused, analytical person, who prides themselves on providing an exceptional customer experience at every point of contact. Self-motivated with exceptional attention to detail, you will maintain these levels of excellence through times of change and display resilience in the face of a challenge.

 

• Strong analytical, problem solving and process mapping skills
• Time management and organisational skills with a solutions outcome focus
• Exceptional negotiation and influencing skills with an agile and critical mindset
• Ability to form and maintain stakeholder relationships as well as effective communication skills across a wide range of levels
• Ability to work autonomously, show initiative and establish priorities around competing tasks and timeframes
• Skills to manage and perform testing under challenging timelines and environments.