Consultant

Description:

Are you looking for a foothold into one of Australia's leading big four banks? We want you! Join a fantastic and rewarding banking provider located close by Melbourne's CBD in a full time 6 month role with view to extend or go permanent. Our client is passionate about supporting their people to grow and develop within the industry and holds a strong reputation for providing an exceptional customer and employee experience - our client wants to see you succeed! Multiple roles on offer for a mid January start.

About The Role

As a Data Entry Assistant you will work within a friendly and supportive team-oriented environment where you will play a key role in providing support and advice to hardships customers.

Your Responsibilities Will Include
 

• Assisting customers in finding holistic hardship treatment solutions tailored to their specific situations.
• Maintaining a high level of customer service while adhering to organisational policy & compliance, with a strong emphasis on empathy.
• Collaborating effectively with other internal divisions for complex cases.
• Potential assignment to the Case Management Collections Team, focusing on negotiating arrears payments to minimise bank losses while prioritising excellent customer service.