Description:
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Consultant, Marketing (Instalments & BT), you will join the Sales & Instalment Lending Team that takes pride in making a tangible difference to customers by offering market-leading products.
Each day, you’ll go above and beyond to:
- Engage with multiple stakeholders across Data & Analytics, Telesales, Marketing Campaign management, Product and Partner teams to implement instalment portfolio uplift strategies.
- Build and maintain relationships with external Partners to secure their support for initiatives crucial to instalment products
- Work with Data & Analytics to develop and continuously review instalment portfolio health reporting.
- Regularly present and disseminate portfolio performance results among internal and external stakeholders.
- Work with all relevant stakeholders to build new capabilities and resolve events and other product related fixes.
- Ensure portfolio level instalment sales objectives of NAB and the Partnerships are aligned and met.
We’re looking for the brightest to deliver the best for our customers. You’ll need:
- Marketing experience with a strong commercial lens.
- Experience in working with multiple stakeholders and in managing external partners.
- Experience with optimizing the effectiveness of customer communication strategies and assets.
- Experience in working within the regulatory framework that govern marketing of financial offers.
- Experience in assessing the feasibility of new initiatives e.g., Profit and Loss modelling, market analysis.
- Experience with using MS Excel for data analysis and presentation skills to present complex concepts to management.
- Critical thinking - solve complex problems in a simple and scalable manner.