Customer Care Centre Officer

Description:

The Customer Care Centre Officer will demonstrate excellent verbal and written communication skills, and the ability to deliver high-quality support in a fast-paced environment. Utilising strong customer service skills, you'll focus on problem-solving, implementing resolution and negotiation strategies to achieve optimal outcomes for all. You'll also demonstrate the ability to multitask, prioritise issues, and remain organised while displaying a willingness to work independently and within your team. Driven to make a difference, the Customer Service Officer will provide supportive customer service to all members of the community.

Key Responsibilities

• Provide outstanding customer service across all communication platforms - addressing customer needs and seizing opportunities to inform and promote SA Water initiatives.
• Meet and exceed established Key Performance Indicators (KPIs) while responding positively to all customer service inquiries, whether through phone, face-to-face, or written correspondence, following corporate guidelines.
• Innovate by understanding the role of a CCC Officer and exploring alternative approaches to enhance efficiency and customer service.
• Foster a culture of accountability by actively participating in professional development activities.

Key Knowledge and Skill Requirements

• Essential: Strong focus on customer service, supported by effective verbal and written communication skills.
• Essential: Proficiency in team dynamics, contributing positively to team cohesion.
• Essential: Ability to deliver high-quality output in a fast-paced environment, coupled with precise data entry skills.
• Desirable: Ability to analyse and prioritise challenges, offering innovative solutions.
• Desirable: Proficiency in various computer applications and databases.
• Desirable: Strong negotiation, comprehension, and retention abilities.