Customer Experience Specialist

Description:

About the role

• Passionate about providing the best customer experience, every time
• Acting as the first point of contact for customer live chat/ phone/email enquiries
• Triaging phone calls and messages across internal departments as required
• Diligently updating customer recording, reports and board reporting data
• Providing general administration support to our broader team
• Supporting existing and developing new customer relationships
• Conducting user call campaigns in line with business priorities
• Supporting and implementing procedures to improve business performance