Customer Service

Description:

The Company

Join this leading Medical Insurance company, as a customer service consultant to help manage the inbound calls from members. Being the first point of contact for the customers is a crucial role within the business and detailed training is provided to ensure you can be the best at what you do.

The Role

• Be the key person in connecting with members and handling calls through to resolution
• Manage the inbound call volume, keeping the member in mind at all times
• Processing members' insurance estimates and amendments
• Be actively engaged with members to provide them with accurate and timely information on products/services
• Have availability to work with a rotating roster between the hours 8am - 8pm Monday - Friday

Your Skills and Expertise

• A people person who communicates well, especially over the phone
• Motivated and strive for excellence in all they do
• Energised to thrive in a fast paced, fun and supportive team environment
• Strong with your administrative competencies with high computer literacy in Microsoft suite