Customer Service Consultants

Description:

Our client, a leading diagnostics provider in the Health Care Industry is seeking a number of exceptional customer service agents to join their Mt Waverley teams in both Part Time and Full Time permanent roles!

This is an exciting opportunity to join a health focused organisation that prides itself on creating a supportive and caring working environment! Due to continuous business growth successful candidates will be rewarded with a full training program, attractive salary packaging, potential to earn penalty rates and career progression and development pathways!

• Provide first call resolution to a range of enquiries from individuals and healthcare providers
• Manage booking enquiries and information requests.
• Respond appropriately and within designated timeframes.
• Management of patient data with a focus on quality and accuracy
• Focus on building relationships both internal and external to the business.
• Previous experience in high volume call centre environment
• High level customer service skills
• Professional verbal and written communication skills
• Database management experience (using multiple systems simultaneously)
• High level attention to detail
• Exceptional interpersonal skills with friendly and approachable nature