Customer Service Officer

Description:

Customer Service Officer Required.

Your new role

You will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding customers' expectations.

• Providing efficient and effective query resolutions by anticipating member needs
• Taking ownership for first call resolution and complex queries
• Interpret complex matters and translate information to members
• Achievement of all Key Performance Indicators (KPI's)
• Demonstrating willingness to increase your Superannuation knowledge
   

What you'll need to succeed

• Able to work on a rotating roster of 8am - 8pm Monday to Friday
• Be a natural communicator over the phone while looking for the right information
• Able to work in a highly structured environment with KPI's and targets
• Investigation and ownership of complex member queries
• Ideally have contact centre experience but not essential