Customer Service Representative

Description:

Service NSW is going through an exciting time of change, having recently become a part of a newly created, Customer Service Cluster. Our agency is passionate about delivering first-class customer experience, at all our Service Centres across NSW.

Customer Service Representatives are the face of the organisation and are required to be:

• 
  Passionate about delivering positive face to face customer service experiences and enjoy working in a fast-paced environment.
• Digitally savvy, passionate about driving digital experience and enjoy engaging customers.
• Responsible for processing customer transactions and enquiries using a variety of computer systems as well as resolving customer complaints, whilst maintaining privacy requirements.
• Comfortable working to KPI’s achieving individual and team goals.

To be successful in this role you will have:

• 
  Customer service experience
• Dealing with customers in a fast-paced environment
• Exceptional communication skills
• Ability to read and adapt to different customer interactions
• High attention to detail
• Handling information with accuracy
• Strong computer skills and ability to operate several computer systems

Hours of Work

• 
  Flexibility is required to work on a rotating roster between the Service Centre’s operational hours - Monday Friday 8am - 6pm & Saturdays 8:30am - 3pm.
• Part Time - 20 hours per week across a 5 day roster