Customer Service Representative

Description:

Randstad Australia is looking for Customer Service Representative.

Some Of Your Responsibilities Will Include

As a Customer Service Consultant your key contribution will be to provide top notch customer service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after.

• Answering customer queries via phone and email ensuring a timely, accurate and quality response
• Establish new policies and provide service to update existing policies
• Providing resolution to all technical queries and account management information on services
• Identifying queries which require additional attention and implementing appropriate procedures to enhance customer confidence
• Ensuring accurate information is recorded within their CRM System
• Contributing to the development of new ideas
• Maintain quality data processing
• Performing administrative duties to support the provision of service delivery

Your Skills And Experience

• Ideally you will have at least 1 year’s customer service experience from the retail or hospitality industry
• You have the natural ability and desire to help others and are passionate about providing excellent service
• Strong written and verbal communication skills should be second nature to you
• You are known for your attention to detail, time management and resilience