Customer Service Specialist

Description:

MyIntegra has an exciting opportunity for a Customer Service Specialist to help people with disability live independent and fulfilling lives. In this role, you will:

• • Respond to customer enquires via phone, email, web chat and SMS in a professional, friendly, and timely manner
  • Explain the benefits of Plan Management and NDIS requirements (training provided)
  • Maintain excellent records and notes of all calls, questions, complaints and mailed enquiries for audit purposes
  • Respond to and resolve any queries or challenges faced by the customer
  • Follow call scripting, communication guidelines and policies and procedures where necessary
  • Build sustainable, trusting relationships through open and empathetic communication