Customer Service Specialist

Description:

You’ll be responsible for
 

• Deliver excellence in customer contact to ensure positive customer outcomes are achieved through sales and service.
• Follow processes and apply customer sales & service techniques to achieve sales, service, and quality targets.
• Manage a portfolio of Inbound and Outbound sales call & correspondence within set SLA's and following company standards, to achieve financial targets.
• Ensure new business and sales initiatives are understood and delivered to customers.
• Actively contribute to process and service improvement initiatives to improve efficiency and profit improvements.
   

About You
 

• Experience in a general insurance organisation or a customer service focussed role.
• Ability to build effective relationships internally and externally with customers and stakeholders.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication toolscc