Customer Service Specialist

Description:

The Ideal Candidate

• Brings a friendly attitude with excellent communication and interpersonal skills
• Has experience in or understanding of the wine industry, particularly in managing relationships with wineries and retailers
• Is a digital native who can effortlessly navigate CRM tools like Hubspot and support systems such as Recurly, Xero, Eventbrite
• Demonstrates attention to detail and ability to work independently
• Is systematic and organised

Key Responsibilities

Customer Support

• Manage and respond to customer inquiries via Hubspot
• Handle subscription queries and technical support
• Assist with media kit requests and artwork downloads
• Manage subscription changes and updates
• Provide first-level technical support for website issues
• Assist with login, signup, and password changes
• Escalate complex issues to appropriate team members
• Monitor commercial usage of our content