Description:
STEDI is a premier provider of high-quality automotive lighting and accessories, dedicated to reshaping the industry through innovation, reliability, and exceptional service. Our products are crafted for 4WD enthusiasts, off-roaders, and outdoor adventurers across Australia who expect nothing less than premium performance and durability.
Our team is passionate about creating premium products and delivering exceptional customer service and we are looking for a Customer Service Technician to join our team and contribute to our continued success.
Why Join STEDI?
- Be part of a modern, dynamic, and supportive work environment.
- Work-life balance with great hours and an energetic team culture.
- Opportunities for growth, career development, and recognition for your contributions.
- Be part of a market-leading, innovative, and trusted brand.
- Attractive remuneration based on experience.
- Career Growth: Pathways for professional development and internal promotion.
- Team Culture: Work alongside passionate, fun, like-minded individuals.
- Modern Facilities: Our headquarters in Truganina offers a state-of-the-art work environment.
- Stability: A secure position with a trusted employer in a growing industry.
Key Responsibilities
- Assisting customers with advanced technical assistance and work with customer to solve technical issues and when necessary, working with the product team to make changes as required.
- Delivering outstanding sales and service experiences to customers through phone, email, and other channels.
- Processing orders, returns, and resolve customer inquiries promptly and effectively.
- Building and maintaining lasting relationships with our B2C customers.
- Collaborating with our onsite warehouse team to ensure seamless customer service.
- Upholding brand presentation standards and contribute to brand awareness.
- Supporting a positive and professional environment for customers and colleagues.
The ideal candidate will
- Have a passion for the 4WD, camping, or automotive industry.
- Demonstrate strong interpersonal and communication skills.
- Be reliable, punctual, and self-motivated.
- Possess excellent attention to detail, organizational, and follow-up skills.
- Ability to navigate and learn computer systems and software.
- Be adaptable and excited to learn and grow with our team.
Required Skills
- Previous experience in Customer Service, Parts Interpretation, Retail, or Trade Sales.
- Automotive knowledge is highly desirable.
- Strong written and verbal communication skills, including excellent grammar.
- Full Australian driver’s license.