Customer Services Officer

Description:

As the Customer Services Officer, you will be the first point of contact for all client and stakeholder enquiries and issues relating to products and services. Contact will be (roughly) 80%-20% via email and phone, and your primary role will be to resolve their queries swiftly, efficiently and provide exceptional client service.

The close-knit, collaborative and inclusive work culture of our client is something they are rightly proud of – and work tirelessly to maintain. Potential is rewarded, advancement is celebrated and input is welcomed. Your immediate team is small and friendly, with great relationships across the company’s hierarchy – and, tellingly, staff retention is high.

• Excellent Communication Skills (Written and Oral)
• Banking/Financial Services
• Contact Centre Customer Service
• Problem Solving Skills
• A passion to help clients
• Flexible working environment
• Close knit, fun and supportive team
• Plenty of opportunity for career progression