Description:
Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, and you'll be joining our customer success team to work directly with new customers. This position requires significant learning to be proficient with the industry, our products and the value it offers.
What You Will Do
- Work closely with customers to develop a deep understanding of their business and provide personalised technical guidance to push the capabilities of the Neara platform
- Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practice
- Collaborate with Deployment and Customer Success teams to drive growth, establish standardised processes and technical support frameworks
- Conduct in-depth training sessions and tailored workshops tailored to customer needs
- Drive customer report configurations and integrations of datasets
- Assess and address gaps in deployment and best practices, translating them into action plans for improvement
- Uncover insights about client needs and opportunities to communicate back to sales teams
Who You Are
- Track record in technical implementation or solution engineering
- Exposure to account strategy, client management and communication within a large consulting organisation
- Demonstrated experience with programming and data integration, including macros or other software languages
- Natural problem solving and executive communication skills
- Self-motivated learner with ability to adapt quickly
- Previous exposure to utility design systems is highly advantageous
- Engineering degree valuable but not essential