Customer Success Management Sr Analyst

Description:

What you will be doing:

 

• Establish ROB on their journey with customers. Define specific technology outcomes that align to customer strategy.
   
• Drives outcome-based account planning with Account Team around core workloads.
   
• Operationally Excellent: Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommend improvements to implement solutions.
   
• Portfolio Management: Manage customer intent validation and pipeline acceleration assistance while preventing churn.
   
• Consumption: Conduct analysis into what customers are using versus needs. Drives greater consumption with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption.
   
• Virtual Leader: Orchestrate activities across partner resources to maximize business results and customer success.
   
• Customer Obsessed: Be the Voice of the Customer; share customer insights, best practices, and connect with internal teams to remove key blockers.
   
• Cooperative Spirit: Meet and exceed targets for net-new app usage and sales pipeline; Accurately forecasting new usage and/or churn risks that impact portfolio pipeline.
   
• Continuous Learner: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community.
   
• Be a Teams Platform evangelist with customers, partners and external communities.