Customer Support Specialist

Description:

Railer is an established tech focused logistics startup. We are reinventing trucking and transforming the future of the $50bn Australian Trucking Industry. The business is growing quickly and we are looking to build a world-class customer service organisation, starting with our first Customer Support Specialists.

Enter, you. If you’re a customer service gun who loves solving problems and wants to be a part of a team that is building something great, we want to hear from you!

This is a very exciting opportunity to become the founding member of the Railer customer support team. For the right person, the role is a gateway to more responsibility and career advancement.

• Providing first-class customer service to our shippers over the phone and email
• Following best-practice record keeping of customer interactions and transactions
• Drafting tailored quotes
• Process customer orders in a timely and accurate manner
• Providing customers with updates on their shipments
• Signing up inbound prospective customers on an ad-hoc basis
• Strong written and spoken communication
• Strong computer literacy and ability to learn new software quickly
• Logistics experience is a plus, but not a necessity – training will be provided
• You thrive in a fast-paced, quickly evolving environment and possess excellent problem-solving skills