Customer Support Specialist

Description:

Deel IT exists to equip the world's talent with the means to do their best work. Through one slick platform customers can procure, deploy, repair & recover entire fleets of devices and home office equipment for their employees in over 120 countries.

About The Role
 

• Providing excellent support to our customers across chat, emails, and phone with the highest level of quality to exceed our customer's expectations
• Developing expert knowledge of the Deel IT platform
• Communicating best practices ensuring our customers’ needs are met using the Hofy platform to improve their experience
• Diagnosing and troubleshooting product issues/bugs and apply creative solutions for resolution/workarounds independently.
• Providing input on processes to drive efficiencies (automation, content etc.)
• Advocating for our customers internally, surfacing valuable insights to internal teams.
  
   

About You

This role will suit someone who has 2+ years experience in Customer Support within in a start-up or organisation. You would be a fit if you have:
 

• Proven experience in Customer support, really understanding and supporting the business from within.
• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
• A creative approach to problem-solving with the tools at your disposal.
• Excellent written and spoken English.
• Fluency in French or German would be desirable.