Description:
Key Responsibilities
- Manage the daily operations of Day Programs, ensuring compliance with regulatory standards.
- Collaborate with management to oversee and manage the Day Program budget effectively.
- Serve as a liaison for consumers, carers, staff, and managers regarding CHSP/HCP Home Care matters.
- Organise and participate in meetings related to Day Program Services.
- Achieve program performance goals through effective planning and time management.
- Develop efficient staff and transport rosters within set timeframes and budget.
- Maintain My Aged Care records for referrals and consumer services.
- Contribute to the ongoing development and innovation in response to aged care reforms.
- Support the Day Program team actively on the floor, and oversee administrative tasks related to service provision.
- Ensure quality client care standards and assist in continuous improvement efforts.
- Report and manage incidents or compliance risks promptly.
Leadership & Client Service
- Provide exemplary leadership, fostering a culture of excellence in care.
- Manage employee performance, provide regular feedback, and conduct performance reviews.
- Coach and mentor staff to optimise resource management.
- Maintain staffing levels and ensure all employees are appropriately trained and qualified.
- Collaborate with the Community Aged Care team to ensure seamless care delivery.
- Uphold the dignity and rights of clients, ensuring their needs and expectations are met.
You must have
- Cert III or IV in Aged Care
- Certificate IV in Business, Leadership, Management or equivalent or previous experience in a similar lead position within the Aged Care industry is desirable
- Strong experience in team leadership.
- Experience in the Health, Aged Care or Dementia specific sector or a demonstrated understanding of these sectors.
- Experience in client assessment, care planning and documentation.
- Understanding of the Aged Care Standards
- Comprehensive experience in working in a flexible, multi-skilled team environment with advanced interpersonal, communication, customer service and networking skills.