Financial Crime Analyst

Description:

As the Financial Crime Analyst, you will play an integral part in the prevention, detection and investigation of fraud impacting our customers. Reporting to the Manager, Financial Crime Fraud you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with Fraud events. You will work closely with customers who have been impacted by fraud, where you will discuss the details of the event while using various investigation techniques to gather information in an efficient and effective manner. This is an exciting and varied role working in a constantly changing environment.

You’ll make an impact by:
 

• Liaising with customers via phone and email, who have been impacted by Fraud, with a strong focus on providing education and exceptional service
• Preventing, detecting, and investigating Fraud across all Lending channels, including Personal Loans, Credit Cards and Home Loan application
• Timely review of all Fraud and Transaction Monitoring alerts
  
   

Do things differently with us

To succeed in this role, you will have:
 

• Ideally you will have at least 2 years’ experience in the financial services industry or a similar role
• Demonstrable experience and/or exposure to criminal investigation techniques including evidence management and presentation
• Demonstrated Consumer Lending experience will be held in high regard
• Industry related study, qualifications and/or experience
• Customer service experience