Description:
As Team Leader – Intake & Brief Intervention, you’ll lead a team making a real difference for young people and families. You’ll manage the intake system, ensure timely access to services, and deliver evidence-based brief interventions. Your leadership will help shape a supportive, high-performing team and strengthen partnerships across the community.
Key responsibilities:
- Oversee and support timely access for young people referred to headspace Narre Warren and Pakenham
- Manage the centralised intake system, including triage, assessment, and referral
- Ensure evidence-based brief treatment is delivered, tailored to young people and families
- Build and maintain stakeholder relationships to support client pathways and collaborative care
- Provide clinical and operational leadership to the Intake & Brief Intervention team
- Monitor KPIs, conduct audits, and maintain accurate client data and reporting
- Support workforce development through induction, supervision, mentoring, and training
- Manage new funding opportunities as they arise within Intake and Brief Intervention Model
- Participate in community engagement and awareness activities
Who We’re Looking For
You’re a compassionate and skilled leader who thrives in a fast-paced environment, passionate about supporting young people and empowering your team to deliver high-quality care.
- Experience working with adolescents and young adults with varied and complex mental health needs
- High-level interpersonal, negotiation, and communication skills
- Ability to multi-task, set priorities, and meet deadlines
- Experience in assessing and treating young people with moderate to severe mental health difficulties
- Understanding of the Primary Health Care sector and Child & Youth Mental Health
- Experience working with diverse backgrounds, including CALD, Indigenous, LGBTIQA+, and young people at risk
- Minimum Diploma level qualification in Youth Work, Counselling, Psychology, Occupational Therapy, Social Sciences, Social Work or a related discipline
- Current state-based driver’s licence