Key Account Manager

Description:

THE OPPORTUNITY

As part of our diverse team, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Key Account Manager, your role is to successfully manage a portfolio of national personal injury accounts that EML have secured in more than one managed fund state or self-insurance scheme.

You will provide clients and intermediaries with a high level of customer service to ensure retention and facilitate business growth. Your role will work closely with each business unit’s claims and underwriting teams to provide a superior level of service to employers and intermediaries.

This will be a permanent position commencing from March based in the Sydney/Newcastle office, with flexibility to work from home.

YOUR RESPONSIBILITIES

• Focus on handling the needs of clients and intermediaries
• Implementing client service plans to ensure effective and timely delivery of service
• Proactively coordinate all aspects of service delivery from EML teams to meet clients’ needs
• Working closely with intermediaries, developing and deploying strategies for growth.
• Resolve complaints or issues in a timely manner
• Assist in the preparation of tenders and proposals, and present to industry representatives, intermediaries and/or direct clients.
• Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes
• Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio
• Occasional interstate travel will be required

ABOUT YOU

• Relevant workers compensation or personal injury account management industry experience.
• Experience in multi-jurisdiction or self-insurance workers compensation will be advantageous
• Excellent presentation and communication skills
• Excellent understanding of the NSW Workers compensation Scheme
• Sound analytical skills. Solid communication and presentation skills.