Description:
We are seeking an effective client-facing leader who is skilled in building and growing client relationships and books of business, while also leading an agile team and developing talent. We are looking for an individual possessing excellent communication, strategic, and leadership skills to serve as a player-coach across a portfolio of accounts. As an expert in The Trade Desk product and solutions, you will provide training on new features and offer guidance to clients on how to maximise the impact of their marketing investments. If you are an entrepreneurial, analytical, and client-focused professional with a passion for advertising, this is an opportunity to make an impact and grow within our dynamic organisation.
What you’ll do:
- Oversee the health of an agency holding group and/or independent agency and/or brand direct relationships as a strategic advisor, guiding problem-solving discussions and providing best-in-class client services.
- Develop and train a nimble team of Account Managers; overseeing their day-to-day management, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, and maintaining a high level of performance from the team to develop the next generation of leaders.
- Be the operational custodian on behalf of your clients within The Trade Desk (billing, legal paperwork).
- Demonstrate the value of The Trade Desk to clients by upselling innovative solutions that meet the clients’ needs and our business goals.
- Lead key client meetings in collaboration with business development and trading counterparts.
- Network within agencies and brands to find key decision makers, build trust, and drive influence across client teams.
- Develop trusting and productive relationships with key stakeholders both internally and externally.
- Lead the development of portfolio-specific goals based on the company’s vision and values and work in tandem with the Business Development team to track the progress of portfolio goals on a regular basis.
- Become the conduit between our clients and our Product teams to develop custom solutions for them. Manage team bandwidth while delivering a high-level of account support and reporting progress to build your team.
- Participate in broader organisational leadership initiatives (e.g., Regional All Hands, Global team syncs, Client Services Learning Hours, etc.) ensuring successful implementation and execution by modelling organisational and leadership capabilities.
- Actively leverage and improve established processes, documents, checklists, etc. that ensure efficient procedures and continual improvement of your pod.
Who you are:
- Highly organised with a strong attention to detail.
- Ability to learn and understand new technologies and effectively summarize their value for different stakeholder groups.
- A proven track record of driving revenue growth with large and small customer accounts.
- Strong team leadership skills founded in collaboration, trust, and leading by example.
- Ability to build strong relationships with internal and external stakeholders, leadership team and industry groups.
- Execute (and coach others to execute) quality work in fast-paced environments through effective time management and prioritisation skills.
- Ambition to develop personally and nurture the development of others.
- Excellent influencing and negotiation skills.