Member Experience Officer

Description:

We take great pride in giving our members the best experience we possibly can – consistently, across everything we do. Being member-owned means we are passionate about our members. We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes. Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members’ financial needs and assist them in achieving their goals.

What You’ll Be Doing
 

• Assisting members with their transactional needs and enquiries
• Engaging in needs-based conversations to find the right solutions for our members, every time!
• Building relationships to help members achieve their long-term financial goals
• Educating members on how to utilise digital and mobile banking tools to enhance their banking experience
• Collaborating with your team to achieve strategic goals