Description:
At Optus, we actively shape our future through technology, innovation, and investment, embodying a challenger brand.
An opportunity to lead all aspects of service delivery for Enterprise and Business customers.
Your day in the life of a Project Manager at Optus
- Provide outstanding customer service, ensuring a positive onboarding experience that fosters future business with Optus.
- Manage the end-to-end provisioning process for complex voice, data, and IP services, ensuring timely delivery and resolution of any delays.
- Collaborate with internal and external collaborators to ensure a clear understanding of order complexity, special requirements, and to resolve or avoid potential delays or service assurance issues.
- Provide regular progress updates and communication for internal and external collaborators, keeping them informed of order progress, service configuration, key achievements, and any provisioning challenges.
- Apply product and system knowledge of complex voice, data, and IP services to manage orders effectively.
- Coordinate and complete change activities across Enterprise and Business customers' deployed networks and solutions, ensuring minimal disruption and adherence to the highest standards.
Your Skills To Pay The Bills
- Strong technical expertise, including knowledge of Optus's products, systems, and service delivery methods.
- Excellent customer service, communication, and negotiation skills.
- A proactive approach to ensure timely delivery of orders.
- Ability to build and maintain positive relationships with internal and external collaborators.
- Proven ability to proactively address potential delays and provide regular updates to customers.
- Strong problem-solving skills and the ability to identify areas for continuous improvement in processes and systems.