Relationship Manager

Description:

We’re a passionate team of brilliant achievers, and together we’re using technology to take the small business finance industry next level. Our mission is to keep small businesses moving - with smart cash flow solutions right when they need them. Supporting them through ups and downs. Making their lives easier. Helping them Prosper.

The role

As a Relationship Manager, you will be responsible for servicing our amazing customer base of over 19,000 customers. Individually, each Account Executive has a portfolio of customers who they engage over the phone to establish rapport to support their business needs. It's a busy, fast paced role, hence you need to be an experienced multi-tasker who operates well in a buzzing environment.

This role has an average OTE of $130k - $170K excl. super, depending on performance (incl. targets), with the potential to exceed this.

What You Will Be Doing
 

• Be responsible for onboarding new Prospa customers, by making the first contact with the customer and taking them through the full application process from first enquiry to settlement
• Understand a customer’s business in detail and work towards providing a tailored finance solution which meets their needs, whilst delivering exceptional levels of customer service
• Make inbound/outbound calls and manage the full loan sales-cycle for brand new customers to Prospa
• Negotiate with stakeholders (both internal & external), creating value and win-win outcomes for customers and Prospa

What You'll Need To Succeed
 

• Track-record of effectively managing a pipeline of leads and applications and proven history of attaining & exceeding monthly targets & KPIs
• 3+ years of phone-based sales experience (ideally B2B)
• Experience negotiating high-value products
• Internal stakeholder management experience
• Capacity to have financial conversations with business owners, maintaining a high level of commercial acumen

Don’t let a confidence gap get in the way of submitting your application. We’d love to hear from you and see if this could be a great match.