Description:
The Relationship Manager manages an assigned caseload of Hireup clients - some with complex mental health, high intensity or other specialised support requirements to ensure they receive the best experience from the Hireup platform, and experience safe and high quality supports. Relationship Managers are accountable for ensuring clients are able to take full advantage of Hireup’s service opportunities, in particular, increasing retention and utilisation of Hireup throughout their caseload.
Please note that on occasion we may request that you are available during non standard hours, due to client requirements, however this remains optional at all times.
- Be the key point of contact and proactively support a caseload of clients with support needs to get the most out of Hireup, so that they experience a high level of satisfaction, grow their usage and remain active on the platform
- Ensure clients are prioritised internally and moved through the activation process efficiently
- Ensure clients have suitable, well-trained teams of Support Workers
- Ensure high standards of quality and safety are maintained for each client in your caseload
- Efficiently administer client records and Hireup systems to capture relevant and important information
Your Background
- A minimum of 3 years in the disability sector, including direct disability support work
- Experience with providing and/or supervising the provision of high intensity specialised support and/or mental health
- Experience in autonomously managing a high-volume caseload
- Ability to confidently receive calls from clients through proactive outgoing, plus reactive incoming direct or transferred calls
- Demonstrated customer service skills
- Passion for a proactive, person-centred, positive approach to specialised support
- Experience working within a small team, driving collaboration and communication
- High-level technology and systems literacy, with the ability to navigate and proactively learn to use new software applications
- High-level written and verbal communication skills, with an ability to adapt communication styles to suit individuals
- Impeccable organisational skills, systems thinking, drive and internal motivation
- Exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity.