Returns Coordinator

Description:

You thrive in a fast-paced environment, with the ability to meet targets and work to deadlines. You have a high level of attention to detail and accuracy. You are a natural leader and have strong communication and time management skills. You are also enthusiastic and welcome feedback. Previous experience in a warehouse environment will set you up for success in the role. We are searching for people who reflect our core behaviours of hungry, humble and smart.

Responsibilities:

• Responsible for processing customer and wholesale returns efficiently, meeting KPIs.
• Responsible for ensuring returns are valid and align with policies through the returns portal.
• Collaborate with Customer Care to investigate and resolve return issues.
• Responsible for sorting and managing faulty and re-worn inventory effectively.
• Identifying recurring faulty stock trends and provide weekly reports to the Ecommerce and Production teams.
• Responsible for maintaining a clean, tidy, and safe warehouse environment in compliance with WHS standards through housekeeping tasks.
• Perform daily warehouse duties.