Description:
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
Customer Success, Senior Manager
Key Responsibilities :
- Manage and develop your portfolio of high-profile customers account mainly across APJ region and ensure maximizing retention and identify opportunities for growth and adoption of the Boomi platform.
- Manage the overall post-sales account success from onboarding, to initial adoption and future growth with the support of the Boomi teams like Sales, Product Management, Engineering, Professional Services and Support.
- Establish and maintain strong long-term customer relationships with business and technical decision makers as well as senior and executive management stakeholders to drive desired business outcomes and advocacy.
- You are the voice of the customer by understanding the customer business goals and requirements, and drive internal processes required to accelerate and remove barriers to adoption and growth.
- Partner with our Sales makers and early engagement during the sales cycle with customers to facilitate seamless transition to post-sales.
Essential Requirements:
- 12+ Significant relevant experience as either, Customer Engagement Manager, Service Delivery Manager or Consult/Advisor role with (Technical) Account management focus.
- Experience with Large Enterprise IT organization and collaborating with multiple partners and customer stakeholders at different levels (technical and senior/executive management).
- Business Acumen: comfortable with topics such as business outcomes and value, total cost of ownership, ROI, etc.
- Excellent ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences.
- Natural-born coordinator, ability to create structure in ambiguous situations and define clear next steps and actions across multiple stakeholders.
- Strong team player (cross-functional) and desire to achieve results and positive outcomes. "Can do" attitude.
- Be comfortable to be in “constant learning mode” to stay abreast with product, industry and market evolutions & trends.
- Commercial mindset