Description:
Client is seeking to engage a suitably qualified and experienced Senior Network Engineer to provide the required level of support to be able to:
- Deliver immediate support with completion of Service Request, Change, Incident, Capacity and Performance and Problem management;
- Ensure that current and future Business Requirements are being met for the Agency;
- Establish and maintain strong working relationships with internal and external parties, including senior stakeholders;
- Sharing of technical knowledge across the team, and provide support to other parts of the Infrastructure Operations organisation;
- Ensure the currency and maintainability of the ACIC network environments.
Key duties and responsibilities
The key duties and responsibilities of the Senior Network Engineer include:
- Ensuring availability, performance and capacity requirements are met for ACIC ICT, including incident managements and future planning requirements;
- Applying a high level of technical expertise in verifying and validating the current and future ICT states
- Ensuring that operational procedures and working practices are fit for purpose and current
- Sounds understanding of and ability to operate within a mature ITIL framework;
- Actively monitoring and reporting on ACIC infrastructure;
- Applying technical ability to ensure the ICT Network and Infrastructure remains secure in accordance with relevant Commonwealth and Agency security policies such as the ISM and PSPF;
- Working in a collegiate manner to ensure sharing of knowledge and processes across the team;
- Applying highly developed written and verbal communication skills to develop briefings for senior internal and external stakeholders with a focus on key points and the use of appropriate language;
- Participating in a 24x7 on-call support roster;
- Building effective working relationships with the CIO Division sections and teams to ensure high-level of communication and cross-functional partnerships are achieved