Service Desk Analyst

Description:

Join our team as a Service Desk Analyst, providing IT support within the defence industry. We’re looking for someone with at least 1 year of experience resolving IT-related issues over the phone. Strong communication skills and excellent phone etiquette are essential.

Key Responsibilities
 

• Troubleshoot and resolve IT issues over the phone
• Provide timely and professional support to users
• Log and track incidents, ensuring prompt resolution
• Collaborate with team members to ensure smooth operations
   

Requirements
 

• 1 year of IT support or service desk experience
• Excellent verbal and written communication skills.
• hone etiquette.
• Ability to work efficiently in a fast-paced environment