Student Help Advisor

Description:

Why your role matters

Join a fun, customer-focussed team aimed at providing standout student experiences. This is an opportunity to help students along every step of their University journey, from high-volume, fast-paced enquiries, to complex processes & dedicated case management – you’ll get to make a real difference.

UNSW will also invest you – with a culture of constant improvement & innovation you will thrive in regular, 1:1 coaching sessions and engage with large-scale customer & digital transformation.

Who you are

To be successful you must have:

• Demonstrated experience of operating in a customer service environment and providing advice to stakeholders on complex and sensitive matters.
• Well-developed oral and written communications skills and the ability to liaise effectively with all levels of staff, students, management, and external stakeholders.
• Demonstrated ability to use initiative and judgement to interpret and accurately advise on administrative policies and procedures to resolve issues for students and staff.
• Proven ability to work accurately and efficiently, and with attention to detail.
• Demonstrated ability to multi-task, apply a flexible approach to workload, and react positively to unforeseen or unplanned events
• Proven ability to contribute to a positive team culture, work flexibly in a hot-desk environment and develop and foster networks with staff across the University.