Description:
The Student Lifecycle Senior Officer (WIL) shares responsibility for coordinating the effective management of student lifecycle processes across programs, modes and locations. Each incumbent will work across the full range of activities associated with the student life-cycle (admission, credit assessment, enrolments, assessment, timetabling and student advice) with a primary focus on WIL and industry engagement related activities within the lifecycle. The incumbent will be required to case manage complex student and industry queries ensuring resolution within a timely manner.
To Be Successful In This Position, You Will Have
- Experience in delivery of WIL management, including the administration of WIL related activities and / or demonstrated experience in the coordination and delivery of administrative services in an education environment.
- Demonstrated experience in delivering high quality customer service through understanding the needs of the stakeholder
- Demonstrated ability to work effectively, flexibly and collaboratively with colleagues within and beyond the immediate work unit, contributing to the achievement of teamgoals.
- Demonstrated commitment to quality and continuous improvement, and proven ability to interpret and apply policies, procedures, and systems consistently, provide advice and to drive creative solutions through to implementation within the immediate work area.
- Proven ability to work independently, use initiative and prioritise tasks and meet deadlines in a demanding environment with excellent attention to detail and a commitment to quality assurance.
- Demonstrated highly developed organisation, interpersonal, communication skills and the proven ability to liaise effectively with a wide range of management, staff and external parties on complex, sensitive and confidential issues.
- A high order of analytical and problem-solving skills and the demonstrated ability to develop and implement innovative and creative solutions.
- Has the ability to adapt to changing software, digital technology and service delivery requirements