Systems Engineer

Description:

As a Level 3 Systems Engineer, you'll provide a mix of remote and onsite support (WA-based clients) in a hybrid work setup. You’ll work across diverse technologies and play a key role in delivering expert support, improving systems, and mentoring junior staff.

Key Responsibilities
 

• Act as an escalation point for the service desk team on complex issues
• Deliver Level 3 technical support (remote and occasional onsite)
• Identify and improve inefficient processes
• Monitor incident trends and contribute to automation efforts
• Mentor and support junior team members
   

Technical Skills & Experience Required:
 

• Minimum of 3+ years in a Systems/Support Engineering role
• MSP experience is essential
• Strong knowledge of Microsoft technologies (Windows Server, Azure, AD, Exchange, Intune, Azure AD)
• Experiences across networking, firewall, virtualisation (ESXi), Backup and recovery solutions, and along with familiarity with 3CX.
• Use of RMM tools and ticketing systems
• Strong communication skills and a customer-first mindset
• Have the ability to work and perform under pressure in time-critical scenarios
• Valid C-class driver’s license and own vehicle