Technology Support Officer

Description:

Hudson is currently seeking a highly motivated and skilled individual to join an IT team in a large organisation as a Technology Support Officer. If you are passionate about technology, possess excellent communication skills, and thrive in a collaborative environment, we invite you to apply.

RESPONSIBILITIES
 

• Provide timely and efficient general IT support to staff, addressing inquiries and issues with a customer-centric approach.
• Undertake systems administration tasks, including user account maintenance and configuration changes in systems such as Active Directory.
• Technology support - providing technical desktop support, troubleshooting issues, running test processes.
• User access and account administration - managing user accounts, access, and profiles in our various business systems.

QUALIFICATIONS & SKILLS

To thrive in this role, you should possess the following:

Very Good Communication Skills

• Strong written and verbal communication skills with the ability to convey technical information clearly and concisely.

Understanding of Change Management Principles:

• Familiarity with change management principles to facilitate smooth transitions in technology adoption.

Innovation Mindset:

• A creative problem-solver with a forward-thinking approach to technology integration.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

Experience:

• Proven experience in providing technical support.
• Familiarity with systems administration tasks, particularly in Active Directory.

Other Requirements:

• Adaptability to a dynamic technological landscape.
• Strong interpersonal skills and the ability to collaborate effectively with diverse teams.