Description:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Training Specialist to identify training needs and develop customized training paths in order to achieve satisfaction and loyalty. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!
What You'll Do
Training Specialists at Geotab provide an extensive curriculum to educate our audiences on the use of sale, support and value of the Geotab product suite, in addition to our Marketplace Partner integration offerings.
How you'll make an impact
- Assist in mapping training plans for employees, customers and resellers.
- Initiate and deliver comprehensive onboarding processes and technical training to partners and customers, learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences.
- Develop material in line with business needs.
- Act as a competence guide for partners.
- Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams.
- Ensure all materials and services are available and adapted to the audience.
- Maintain accurate customer interaction documentation and quality case management records.
- Facilitate customer feedback and follow through.
- Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others).
- Act as product SME within the team.
- Allows partners and customers to work with Geotab products in scalable and efficient ways.
- Stay up-to-date on the latest Geotab solutions.
- Support Geotab global strategic initiatives.
What you'll bring to the role
- Languages: Bilingual Preferred (English is a must).
- 1-3 years of experience in delivering external corporate training on a variety of modalities.
- Possesses a strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools. Exhibits a proactive approach to acquiring familiarity with new software, enabling efficient utilization for various tasks and roles.
- Good communication skills by clearly and promptly conveying information both verbally and in writing. Demonstrates active listening to fully understand customer concerns and avoid misunderstandings.
- Displays patience in handling standard customer interactions, managing confusion or frustration with guidance.
- Manages unexpected behavior in straightforward situations and adapts to moderately changing scenarios.
- Proactively identifies and resolves moderate challenges independently. Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues. Frequently anticipates customer needs and potential problems, working to mitigate issues before tey escalate and providing a higher level of service.
- Collaborates effectively with colleagues, sharing information and contributing to team discussions to achieve shared goals.