Technical Specialist

Description:

We are seeking a highly skilled Tier 2 Technical Cloud Specialist to join our Cloud and Data centre team. You will deliver exceptional solutions to our Enterprise and government customers. In this role, you will manage and support a range of technologies. You will play a crucial role in maintaining our Technical Services Catalogue and ensuring the successful delivery of managed services.

Your day in the life of a Tier 2 Technical Specialist Optus
 

• Manage and support technologies such as VMware, vSphere, vCenter, Microsoft Hyper-V, and Linux Server Administration.
• Provide support for Cisco UCS servers, Windows Server Administration, Active Directory, and various other technologies.
• Work with the Cloud and DC team for support of Delivery ATAC platforms (MTCO) and customers. You will also support GTAC infrastructure and Government customers.
• Facilitate the delivery of managed services and support solutions for cloud and datacentre platforms.
• Mentor and assist Tier 1 specialists and analysts within the team.
• Collaborate with customer delivery managers, project managers, and other partners to ensure we exceed service delivery.
   

It's about you!
 

• You must be an Australian Citizen and able to acquire NV1 security clearance.
• Extensive experience with VMware, Microsoft Hyper-V, Linux Server Administration, and other relevant technologies.
• Strong understanding of ITIL and experience working in an ITIL environment.
• Experience in Azure cloud is desirable.
• Excellent communication, trouble shooting, reporting and analytical skills.
• Ability to be on call when required.